Refund Policy
INTRODUCTION AND Refund Policy for Nam's Ropa
At Nam's Ropa, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward refund policy to provide peace of mind.
Eligibility for Refunds
- Time Frame: Requests for refunds must be made within 30 days of the purchase date.
- Condition of Items: To be eligible for a refund, the items must be unused, unwashed, and in their original condition with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required to process your refund.
Non-Refundable Items
- Final Sale Items: Items marked as "Final Sale" are not eligible for refunds or exchanges.
- Custom Orders: Customized or personalized items cannot be returned or refunded unless they arrive damaged or defective.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Refund Process
- Initiating a Refund: To initiate a refund, contact our customer service team at [customer service email/phone number] with your order details and reason for the return.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
- Inspection and Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Exchanges
If you wish to exchange an item for a different size or colour, please follow the same process as above. Note that exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer service email/phone number] with details and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@namsropa.com.
PRIVACY OF CONTACT INFORMATION
If you have any questions regarding our Privacy Statement or if you need to update, change or remove information, you can do so by contacting us regular e-mail addressed to: info@namsropa.com
Contact Information
For any questions or concerns about our refund policy, please contact us at:
- Email: [customer service email]
- Phone: [customer service phone number]
- Address: [company address]
Thank you for shopping with Nam's Ropa. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.
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